Privacy policy.

Who is responsible

Platform Data Centres UK Limited is responsible for personal information collected through this website and its enquiries. We trade as Platform and are registered in England and Wales, company number 16741328.

Our registered office is The Base, Dallam Lane, Office 307, Warrington, England, WA2 7NG. For questions about your information or to exercise your rights, email contact@platformdc.io or write to us at this address.

This policy covers website visits, investor and customer portal access, referral partner submissions and initial business or careers enquiries. Further information may apply if you become a customer, supplier or employee.

Information we collect

When you enquire, we collect your name, email address, enquiry category, message and any organisation name you choose to provide. We also receive information you send in subsequent correspondence.

Our hosting, security and form providers may process technical information such as IP addresses, browser details, request times and security logs to deliver and protect their services. You choose whether to contact us. We ask for your name, email and message so we can understand and answer your enquiry.

Referral partner enquiries

When a broker or referral partner submits an opportunity, we collect their contact and company details, client identity or confidential project reference, relationship to the client, any intermediary involvement and existing agreement details. We also collect the capacity, location, timing, technical requirements, budget and funding information, decision process and supporting context they provide.

We use this information to assess the opportunity, identify any existing discussions and respond to the referring party. Referral enquiries are sent to contact@platformdc.io through the form delivery provider described below. Referring parties should share only information they are authorised to provide; a confidential project reference can be used where a client name is awaiting an NDA.

Investor portal

The investor portal uses ChatGPT sign-in. We receive your account identifier, email address and, where available, your name. We also record the organisation you provide, your access request, your assigned party, approval status and any access expiry.

Portal administrators use this information to review requests, control access to confidential documents and support investor engagement. We record successful document downloads and changes to access or document availability, including the account, action, document or person concerned, and time. These records support access management and investigation of misuse.

Portal records and private documents are stored through our hosting provider. Signing in does not by itself grant access to documents. Contact us to ask about your portal records or to close your access.

Customer portal

The customer portal uses ChatGPT sign-in. We receive your account identifier, email address and available name, and record the name and organisation you provide, access approval and expiry. Approved customers can view the UK roadmap and submit capacity requests.

We store the requested IT capacity, target service date, preferred location, compute architecture, requirements, request status and Platform responses. Your requests are visible to your account and Platform portal administrators. We also record access administration, roadmap changes and request actions with the account and time. Customer portal approval is separate from investor portal approval.

Customer portal requests are stored through our hosting provider and managed in the portal. They are not submitted through the public website enquiry form and do not trigger automatic emails. Contact us to discuss your records or close your access.

Why we use it

• Answering enquiries and managing business relationships: our legitimate interests in responding to requests and developing customer, supplier and partner relationships. Where you personally ask us to take steps towards a contract, the basis is taking those steps at your request.
• Careers enquiries: considering and responding to your interest in working with us, including steps you request before a possible employment contract.
• Running and protecting the website: our legitimate interests in maintaining a reliable service, preventing spam and investigating misuse.
• Meeting legal obligations: complying with applicable record-keeping, regulatory or other legal requirements where these apply.

Sending an enquiry does not subscribe you to marketing. We do not use this form to make decisions with legal or similarly significant effects about you by automated means.

Who receives your information

Your enquiry is directed to contact@platformdc.io and handled by the people who need it to respond. Where relevant, this may include colleagues responsible for Platform DC, Platform Modular or Platform FM.

We use website hosting, security, form delivery and email service providers. The website is hosted through OpenAI Sites. Online enquiries are transmitted through FormSubmit, provided by Devro LABS, which forwards them to our mailbox. FormSubmit states that it retains a submission archive for 30 days. You can email us directly if you prefer not to use the form.

Information may also be shared with professional advisers or public authorities where necessary for advice, legal obligations or the protection of rights. We do not sell enquiry information.

How long we keep information

We retain correspondence for as long as it is needed to handle your enquiry and any resulting relationship. We assess this by the enquiry’s status, the need for follow-up, contractual and statutory record-keeping requirements, and the need to establish or defend legal claims. Careers enquiries are retained only for the recruitment purpose for which they were provided and any relevant record-keeping obligations.

The form delivery provider’s 30-day submission archive is separate from correspondence held in our email system. Contact us if you would like information about retention of a particular enquiry.

International processing

Hosting, form delivery and email services may involve processing outside the UK. Restricted international transfers require a recognised legal arrangement, such as UK adequacy regulations or appropriate contractual safeguards. Contact us for information about the providers, processing locations and safeguards relevant to your enquiry.

Cookies and website technology

The current website does not include advertising pixels or optional analytics scripts. Hosting and security services may process technical information needed to deliver and protect the site.

The form service applies spam checks. If a security check or provider-hosted form page is shown, its own privacy and cookie information applies, including Google’s privacy information where reCAPTCHA is used. We will update this policy if we introduce additional tracking or other uses of your information.

Your rights

Depending on the circumstances, you can ask to access, correct, erase or restrict use of your information, and request a portable copy where that right applies. If we rely on consent for a particular use, you can withdraw it without affecting earlier lawful processing.

You can object to processing based on our legitimate interests. Email contact@platformdc.io to explain your request. We may need to confirm your identity before providing information or taking action.

Questions and complaints

Please contact us if you have a concern about your information. You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator.

Changes to this policy

We will update this page as our website, services or processing arrangements change. The date above shows when it was last revised.